FAQ
Shipping and Delivery Information
When Will I Get My Order?
Our products are made to order, reflecting the uniqueness and customization our customers love. After placing your order, please allow 1 – 7 days for order fulfillment. Once fulfilled, shipping times vary based on location:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
These timelines are estimates and can be affected by factors beyond our control, such as customs delays or postal service disruptions.
Where Will My Order Ship From?
We have established a network of fulfillment centers around the globe to ensure that your order is produced and shipped from a location near you, optimizing delivery times and reducing shipping costs.
Customs and Import Taxes
- Given the made-to-order nature of our products, the value of individual orders is often below the threshold for customs fees in many countries. However, for larger orders, please be aware that customs fees, taxes, and duties are determined by your country's local customs office and are the responsibility of the customer.
Order Tracking and Management
How Do I Track My Order?
Upon dispatch, you will receive a tracking link via email. This enables you to monitor your package's journey to your doorstep. For any questions regarding tracking, feel free to reach out through our Contact Page.
Missing or Delayed Orders
In the event your order hasn't arrived within the expected timeframe, we recommend the following steps:
- Check the shipping address in your order confirmation email for accuracy.
- Contact your local post office, as the package might be awaiting pickup.
- Inquire with neighbors to see if the courier left your package with them inadvertently.
If after these steps your package is still missing, please contact us with your order number for assistance.
Issues with Received Products
We strive for perfection, but if something goes wrong and you receive a damaged or incorrect item, please contact us within a week of receipt. Provide photos of the item and your order number so we can resolve the issue promptly, either through a replacement or a refund.
Returns, Refunds, and Exchanges
Return Policy Explained
Given the custom-made nature of our products, we are unable to accept returns or exchanges. This policy is in place because each product is created specifically for you at the time of order. However, customer satisfaction is our priority. If there’s an issue with your order, we’re committed to finding a solution.
Refunds for Incorrect or Damaged Items
If your order arrives damaged or does not match the product you ordered, we are here to help. Reach out to us with proof of the issue, and we will offer a refund or replacement. Our goal is to ensure that you are satisfied with your purchase.
Exchanges and Sizing Concerns
As we do not hold inventory and produce each item to order, we cannot offer exchanges. We provide detailed sizing charts to help you make the best choice before purchasing. If you encounter any issues with sizing, please contact us for guidance.
Product Details and Care
Product Sizing and Fit
To assist you in choosing the perfect fit, we offer comprehensive sizing charts for each product. These charts serve as a guide to help you select the right size, ensuring your new item meets your expectations.
Material Quality and Care Instructions
Our commitment to quality means selecting the best materials for our products and providing you with care instructions to maintain their condition. Whether it's washing instructions or tips for prolonging the life of your item, we've got you covered.
Payments, Security, and Privacy
Accepted Payment Methods
We aim to make the purchasing process as convenient as possible by accepting a wide range of payment methods, including all major credit cards and PayPal. Our secure checkout process is designed to protect your information and ensure a smooth transaction.
Ensuring Your Security
Online security is a top priority. Our website employs SSL encryption to safeguard your personal and payment information, ensuring a secure shopping experience from start to finish.
Privacy Policy
We value your privacy and are committed to protecting the personal information you share with us. Our privacy policy outlines how we collect, use, protect, and handle your data, adhering to the highest standards of privacy and data protection.
Contact Information
For any inquiries, assistance, or feedback, please visit our Contact Page. Our dedicated customer service team is ready to help with any questions you may have, ensuring a pleasant and satisfying shopping experience with us.
This FAQ section is designed to address common questions and provide you with detailed information about our products, policies, and procedures. We are committed to transparency and customer satisfaction, so if there's anything else you need to know, please don't hesitate to reach out.